Chat-to-Text

Your Customers Want Assistance.

Speed expectation: 57% of consumers expect a business to respond to a text within 15 minutes.
Purchase impact: 65% of consumers made a purchase from a brand’s text message within the past year.
Channel preference data Salesforce research showed Text/SMS was used by 78% and preferred by 40%.
Where things are heading: Gartner predicts that by 2028, 70% of customer service journeys will begin and be resolved in conversational, third-party assistants. That’s a fancy way of saying “people want conversations, not forms.”

It reduces friction at the exact moment intent is highest. If someone is on the site and has a question, moving them into SMS keeps them engaged when they leave the page.

It matches response-time expectations. People treat texting like real-time. That 15-minute expectation becomes your operational target.
It routes to the right humans fast. Department selection is simple, and it prevents the “wrong inbox” problem.
It captures a qualified lead with permission. You collect a mobile number in a user-initiated flow, which is the cleanest starting point for ongoing messaging (with proper compliance language).
It plays nicely with AI without betting the farm on AI. Use AI for instant answers, then hand off when the user asks for a human or the confidence is low.

Our Chat-to-Text feature can be deployed on your website with a simple button.

When the customer clicks the Text Us button they see a pop-up window and can select the appropriate department to communicate with.

The customer message can then be directed to the appropriate department staff member.

The staff person can then respond to the customer through the dashboard inbox one-to-one.