Your Reputation
Is Your Revenue.
Generate Reviews. Monitor Platforms. Respond Faster.
Online reviews decide who gets the call, the visit, and the sale. 93% of shoppers say ratings and reviews impact whether they buy — and 9 in 10 check them before making a decision. The problem isn't that customers won't leave reviews. It's that nobody asked.
Conversion Rate
of Customers Who Are Asked to Leave a Review
Go on to Leave One
BrightLocal's 2026 survey found that 94% of consumers are open to writing a review — but only 69% actually wrote one in the past 12 months. The gap between "willing" and "doing" is almost entirely a timing and delivery problem. SMS solves it. A well-timed text after a great experience is the ask that turns open willingness into a posted review.
Reviews Aren't
a Nicety. They're Revenue.
Read Reviews Before Purchasing
Nearly every buyer reads reviews. Consumers spend an average of 13 minutes and 45 seconds studying a business's reviews before deciding to trust them. That's not a glance — that's homework.
WiserReview / Chatmeter 2025More Likely to Buy — 5+ Reviews vs None
Northwestern Spiegel Research Center found that products and businesses with at least five reviews are 270% more likely to be purchased than those with no reviews. Five is the floor, not the goal.
Northwestern Spiegel Research CenterCheck Google Reviews Before Visiting a Business
Google dominates. 78% of all online reviews live on Google, and 67% of consumers trust it most. If your Google profile is thin or stale, most potential customers have already moved on.
Textedly / Shapo 2025More Spending at Businesses with Excellent Reviews
Customers spend up to 31% more at businesses with excellent reviews. Positive review profiles also correlate with up to 18% higher conversion rates in search results.
Podium / SocialPilot 2025SMS Review Request Conversion Rate
Local businesses that send post-service SMS follow-ups 24–48 hours after service see 12–15% review conversion rates — compared to just 3–4% from email. That's a 3–4× performance gap for the same ask.
SMS Marketing Benchmarks 2025More Spending When Businesses Respond to Reviews
People spend up to 49% more money at businesses that respond to reviews — positive and negative. Response isn't just good PR. It directly affects the average transaction value.
WiserReview / Chatmeter 2025Read Business Responses to Reviews
Almost 9 in 10 customers read how a business responds to its reviews. Only 5% of businesses actually respond. That gap is a competitive advantage for anyone who shows up in the conversation.
Textedly / ReviewTrackers 2025of Local SEO Ranking Factors Are Reviews
Reviews account for roughly 10% of local SEO ranking factors. Volume, velocity, and recency all matter. The top-ranking businesses on Google average 47 reviews — with continuous new ones coming in.
LocaliQ / Shapo 2025
Email Gets
Ignored. SMS Gets Seen.
SMS typically sees 97–99% open rates and is read within 15 minutes. That makes it ideal for asking at the exact moment the experience is still fresh in a customer's mind — when they're most likely to act on a well-timed request.
- Timing is everything. A text sent 24–48 hours after a service converts at 3–4× the rate of email. SMS gets you inside that window reliably.
- Direct link = no friction. One tap goes straight to your Google, Facebook, or Yelp review page. No searching, no navigating, no "I'll do it later."
- Automation means consistency. Requests go out after every purchase, appointment, or service completion — not just when someone remembers to ask.
- Negative feedback routes privately. Before a bad experience becomes a public review, it routes to an inbox for resolution first.
- Monitor every platform in one place. Google, Facebook, Yelp, and more — centralized alerts, reporting, and response templates for your team.
7 Media Group Review
Management Process with SMS/MMS
7 Media Group — Review Management Process with SMS/MMS
Six Tools. One
Clean Loop.
Every piece of the reputation management process — from collecting reviews to monitoring platforms to responding at scale — connected and automated through the 7 Media Group platform.
Send Review Requests by Text
A direct SMS with a one-tap link to Google, Facebook, Yelp, or whatever platform you care about. No searching, no friction. The ask lands when the experience is still fresh — and it gets seen.
Automate Timing
Requests fire automatically after a purchase, appointment, or service completion. No more "somebody should ask that customer" conversations. It just happens, every time, at the right moment.
Route Negative Feedback Privately
Unhappy customers get directed to a private feedback channel — not straight to your Google page. You resolve the issue before it becomes a public one-star review that drives away 30 of your next 50 prospects.
Monitor Every Major Platform
New reviews across Google, Facebook, Yelp, and more — all in one place. No more logging into five platforms to know what's being said about your business. One dashboard, full visibility.
Get Alerts and Reporting
Know what's being said the moment it's posted. Track volume, average rating, velocity, and trend over time. See which campaigns and follow-up timing produce the most reviews.
Make Responding Easy
Templates and a shared inbox workflow for your team. Response becomes a process, not a scramble. And since 89% of customers read business responses, you need to be in every conversation.
Reviews Work Both
For You and Against You.
- 30
out of 50 potential customers can be driven away by a single unaddressed negative review. That's a 60% loss from one unconsidered response.
- 70%
of potential customers are deterred when a business has more than 4 unresponded negative reviews.
- 15%
higher customer churn rate for businesses that fail to reply to online reviews — even positive ones.
- 47%
of customers will change their mind about a business when they see recent negative reviews — even if they were already interested.
- 380%
conversion lift for higher-priced products when they have a strong review profile. The more expensive the purchase, the more reviews matter.
- 18%
increase in conversion rates from positive Google reviews in search results — before a customer even clicks your website.
- 49%
more spending by customers at businesses that actively respond to reviews versus those that don't respond at all.
- 10%
of local SEO ranking factors tied directly to reviews — volume, recency, and velocity. More reviews = higher local search position.
The World's Oldest Customer Review Was Carved into a Clay Tablet
A Babylonian merchant named Nanni was so furious about receiving poor-quality copper from a trader named Ea-nasir that he had his complaint carved into a clay tablet. Found in modern-day Iraq, it's now considered the oldest written customer complaint in recorded history. The complaint reads, in part: "You have treated me with contempt." Nearly 4,000 years later, the impulse hasn't changed — customers who have a strong experience, positive or negative, want to tell someone about it. The only thing that's changed is how fast it spreads. And who's asking.
One Experience.
Four Automatic Steps.
The entire review generation loop runs automatically — from the moment a transaction is complete to the moment a review is posted. No manual work required after setup.
Transaction Completes
A purchase, appointment, service call, or visit triggers the review request sequence — automatically, based on timing rules you set up once.
SMS Sends 24–48 Hours Later
A personalized text arrives with a direct link to your review platform of choice. The experience is still fresh. The ask is simple. The path is one tap.
Feedback Routes Intelligently
Happy customers go to Google. Unhappy ones get a private feedback form. You resolve the issue directly — before it becomes a public problem you can't walk back.
Reviews Land. You Monitor. You Respond.
New reviews trigger alerts. Your team responds from a shared inbox using templates. Rating trends, volume, and velocity are tracked. The loop feeds itself.
Right Message.
Right Moment.
Post-Service Auto
Post-Visit Restaurant
Smart Routing Healthcare
More Reviews.
Higher Rankings.
More Traffic.
Every review that posts is working for you in search. Google uses review volume, velocity, and recency as ranking signals for local search results — which means an active review strategy directly affects how many people find your business.
of Local SEO Ranking Factors
Reviews account for roughly 10% of how Google ranks local businesses. Volume matters. Recency matters. A steady stream of new reviews keeps your profile fresh and competitive — while a stale profile slips in rankings as competitors accumulate more.
Conversion Lift in Search Results
Reviews can lift search result conversion rates by 15–20% before a customer ever visits your site. Your star rating and review count display in Google Maps and search results — customers make a decision before they click. The benchmark for competitive local businesses is 40–50 recent reviews with continuous new ones coming in.
The Most Trusted Rating Range
A perfect 5.0 looks suspicious. The most trusted average sits between 4.2 and 4.5 stars — where authenticity is visible. Businesses targeting that range consistently, with a mix of positive and thoughtfully addressed negative reviews, outperform competitors with either a perfect score or a poor one.
Ready to Start Generating
Reviews That Actually Get Posted?
We'll show you exactly how the review request process works — from the first text to the posted review — and set it up so it runs automatically for every customer you serve.